Domestic & Family Violence Awareness Training for Property Managers

Domestic and family violence is daunting, and honestly, a bit scary to navigate.

Most teams have not had the call yet. But when it comes, it comes without warning, and whoever picks up the phone has about ten seconds to work out what to say.

It matters that we get it right. Not just for the tenant, but for the person in your team who has to hold it together while they do it.

This session helps you navigate those conversations properly, so your team knows what to say, what to do next, and where their role stops.

Built for the NSW reforms. The domestic violence tenancy reforms commenced on 21 September 2026. This NSW edition covers what has changed and what it means for your process.

The details

FORMAT On demand recording. Watch anytime, pause and come back to it
LENGTH 90 minutes
WHO IS THIS FOR NSW property management teams. This training is NSW specific
ACCESS Straight after you book
COST $97 per office, whole team on one screen

Recorded live on 1 October 2026 with guest expert Felicity Vance, including the questions property managers asked on the day.

WHAT IS COVERED

Practical, not panic-inducing

• How to spot the signs of domestic and family violence, and respond with the right care
• What to say when a tenant discloses, and what not to say
• How to support both tenants and landlords, and where the line sits between them
• What goes in the file note, and what stays out
• Understanding AVOs in a property management setting
• What the NSW reforms changed, and which deadlines now start running
• When to refer, who to, and what your responsibilities are and are not
• How to support a tenant without carrying it home with you

MEET YOUR GUEST EXPERT

Felicity Vance

Felicity Vance is the founder of FV Consulting and an experienced educator and presenter.

She holds qualifications in Domestic and Family Violence Practice, Psychology, Business Management and Education services, and works nationally with organisations delivering keynote presentations, workshops and webinars on responding to domestic and family violence.

Felicity has delivered this session for property management teams in NSW, the ACT, Victoria and Queensland. This NSW edition was hosted by Sidekick, with Jody Hingst running the room.

What teams have said

“The session provided a comprehensive understanding of this complex, sensitive issue. I feel I have a great understanding in managing these situations with empathy.”

Rika Goldberg  ·  Network Operations Manager

“Very thorough, pleased with the information provided. I feel very confident in handling DV myself and with my team, moving forward.”

Simone Dojas  ·  Senior PM and Team Leader, McGrath Real Estate

“Interactive, real life scenarios, very informative regarding what our responsibilities are.”

David Holland  ·  Head of Property Management, Alex Pitsis Group Cronulla

“Great information, great advice on where to guide victims to gain further support.”

Emily Crosweller  ·  Senior Property Manager, Cunninghams Real Estate