Domestic & Family Violence Awareness Training for Property Managers

Domestic and family violence is daunting, and honestly, a bit scary to navigate.

Most teams have not had the call yet. But when it comes, it comes without warning, and whoever picks up the phone has about ten seconds to work out what to say.

It matters that we get it right. Not just for the tenant, but for the person in your team who has to hold it together while they do it.

This session helps you navigate those conversations properly, so your team knows what to say, what to do next, and where their role stops.

Updated for the NSW reforms. The domestic violence tenancy reforms commenced on 21 September, so this NSW edition has been refreshed to cover what has changed and what it means for your process.

Event details

DATE  Thursday 1 October 2026
TIME  1:00pm to 2:30pm AEST
WHO IS THIS FOR  NSW property management teams. This event is NSW specific
WHERE  Online. Zoom link provided on registration
COST  $97 per office, whole team on one screen

NOTE: the session is recorded and the replay is available for 7 days following the event.

WHAT WILL BE COVERED

Practical, not panic-inducing

• How to spot the signs of domestic and family violence, and respond with the right care
• What to say when a tenant discloses, and what not to say
• How to support both tenants and landlords, and where the line sits between them
• What goes in the file note, and what stays out
• Understanding AVOs in a property management setting
• What the NSW reforms changed, and which deadlines now start running
• When to refer, who to, and what your responsibilities are and are not
• How to support a tenant without carrying it home with you

MEET YOUR GUEST EXPERT

Felicity Vance

Felicity Vance is the founder of FV Consulting and an experienced educator and presenter.

She holds qualifications in Domestic and Family Violence Practice, Psychology, Business Management and Education services, and works nationally with organisations delivering keynote presentations, workshops and webinars on responding to domestic and family violence.

Felicity has delivered this session for property management teams in NSW, the ACT, Victoria and Queensland. This one is hosted by Sidekick, with Jody Hingst running the room.

What teams have said

“The session provided a comprehensive understanding of this complex, sensitive issue. I feel I have a great understanding in managing these situations with empathy.”

Rika Goldberg  ·  Network Operations Manager

“Very thorough, pleased with the information provided. I feel very confident in handling DV myself and with my team, moving forward.”

Simone Dojas  ·  Senior PM and Team Leader, McGrath Real Estate

“Interactive, real life scenarios, very informative regarding what our responsibilities are.”

David Holland  ·  Head of Property Management, Alex Pitsis Group Cronulla

“Great information, great advice on where to guide victims to gain further support.”

Emily Crosweller  ·  Senior Property Manager, Cunninghams Real Estate