FREE WORKFLOW PACK · NSW PRINCIPALS AND LICENSEES
The NSW domestic violence tenancy reforms are live. Does your team know what to do on the first call?
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When a sensitive situation lands with your team, the last thing you want is someone scrambling to work out what happens next.
This free workflow and communication pack gives your property management team a clear, considered process to follow, from the first conversation through to documentation, communication and next steps.
Inside you’ll find nine workflows, 21 ready-to-use message templates, phone scripts and practical go-live checklists, designed to be built into your existing property management system.
Get the free workflow pack
Free. Practical. Ready for your team to implement.
You will get the pack plus a few emails from Hermione about running a property management business. Unsubscribe any time.
Build it once. Get it right every time.
Written for NSW property management teams and ready to load into your system.
Give your team clarity when it matters most
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There are some situations where “we’ll work it out when it happens” simply isn’t a great process.
Domestic violence tenancy matters are one of them.
Your team needs to know who handles what, what happens next, what needs to be communicated and when, while approaching every interaction with care, confidentiality and consistency.
That’s exactly what this pack is designed to help you put in place.
PARTS ONE AND TWO
Setup and nine workflows
Create a clear office process your whole team can follow, with workflows covering notices, co-tenants and rent, bond, locks, damage, advertising photos and tenancy database listings.
PARTS THREE AND FOUR
Templates and scripts
Twenty-one communication templates for tenants, co-tenants, landlords and contractors, plus calm, considered phone scripts to help your team navigate conversations where getting the wording right really matters.
PARTS FIVE AND SIX
File notes and go-live
Neutral file-note wording, communication guidelines, eight test scenarios and a practical go-live checklist so you can set everything up, test your processes and give your team confidence before they need to use them.
Who it is for
NSW principals, licensees and property management leaders who want their team to have a clear and considered process for handling these matters safely, confidentially and within the required timeframes.
You don’t need to create the entire process from scratch.
We’ve done the groundwork so you can adapt it to your business, build it into your system and make sure your team knows what to do when it matters.
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An operational guide, not legal advice. Check the current NSW Fair Trading forms and prescribed wording before you switch it on.
Get the free NSW DV Tenancy Reforms Workflow Pack