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LIVE MASTERCLASS  |  WEDNESDAY 16 SEPTEMBER 2026

You cannot control the demands.
You can control what happens next.

The owner who has already decided you are the problem. The renter who screenshots every email. The message you have rewritten three times and still not sent.

Sixty minutes, live, on de-escalating all of it before it becomes a complaint. And the actual words to do it with.

1:00 to 2:00pm AEST  |  60 minutes  |  Live with Hermione Gardiner  |  $47

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Live and interactive, and recorded. Cannot make 1:00pm? Register anyway, the replay and every resource come to you either way.

The Calm the Conflict masterclass on a laptop screen, with the 28 page ebook and the Dialogue Guide beside it

Being a property manager right now is a lot.

Clients expect faster answers, tensions escalate quicker, and you’re often the person caught in the middle.

The boundaries have disappeared

Calls, texts and emails don’t neatly stop at 5pm anymore. When people can reach you at any time, they start expecting an answer at any time too.

Expectations are higher

Owners and renters are more informed, more vocal and more likely to escalate when something doesn’t go the way they expected. Everyone wants an answer, and they want it now.

Small issues become big issues fast

A delayed repair becomes frustration. A rushed email gets read the wrong way. One difficult conversation can quickly turn into a complaint that takes hours to unravel.

And when you’re already at capacity, handling those moments calmly gets harder.

You cannot lower the demands. Nobody is coming to lower them. What you can change is what happens in the next sixty seconds, and that is a skill, not a personality trait.

Hermione Gardiner delivering conflict and communication training to a room of property managers

This is not a webinar you half watch with your inbox open.

 It is a practical, interactive 60-minute session with Hermione. You will be asked to think about the real conversations you are dealing with, contribute in the chat, and work through the situations that are actually causing you stress.

You will leave with practical wording and strategies you can use straight away.

Expect around 50 minutes of teaching, followed by time for your questions. Bring one real situation with you. Ideally, make it the conversation you have been putting off.

The Calm the Conflict ebook and six page Dialogue Guide, shown as printed booklets

Everything you get for $47

The live 60-minute masterclass
Practical, interactive and built around real situations. Bring the conversation you actually need help with.

The Calm the Conflict eBook, 28 pages
The full framework in one place, updated for 2026 so you can come back to it whenever you need it.

The Dialogue Guide, 6 pages
Ready-to-use wording for difficult conversations. The kind of resource you will want printed and sitting on every desk in the department.

Ellie, Your Communication Expert
A custom GPT to help when you know what you need to say, but cannot quite get the wording or tone right. Paste in the situation and get help drafting a calmer, clearer response.

The full slide deck
You will receive the slides as a PDF after the session, so you can revisit the key points whenever you need them.

The replay
Yours to keep, rewatch and share with your team.

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Who should be in the room

Property managers

If you are tired of small issues turning into big ones, difficult conversations draining your energy, and finishing the week replaying what you wish you had said differently.

Team leaders and heads of department

If you want your team handling difficult conversations with more confidence, consistency and better judgement, instead of everyone making it up as they go.

Directors and business owners

If you are tired of being the escalation point every time a client is unhappy, and want your team to handle more of those conversations without everything coming back to you.

Open to everyone. You do not need to be a Sidekick client or PMBA member to join. If you manage property, lead a property management team, or own the business, this masterclass is for you.

Hermione Gardiner, founder of Sidekick

Who is teaching it

Hermione Gardiner spent 20 years working in property management. She built and scaled her own business to seven figures, and has since worked alongside hundreds of property management business owners managing anywhere from 20 to 400+ properties.

She has been part of difficult conversations from every angle. As the property manager dealing with it directly. As the leader supporting a team through it. And as the business owner who ends up being the final escalation point when things go sideways.

This masterclass was born from one of Hermione’s own breaking points, and one very direct piece of advice she received at the time.

She’ll tell you exactly what it was on the day.

What rooms say afterwards

"Thank you for this morning. Katherine, our principal, said it was the best CX session she's done, and she's been around for a long time!"

Amy Blackburn, McGrath

"She was amazing, the attendee feedback was so positive with her knowledge on property management BDM as well as mindset, stress management and wellbeing."

Hayley Mitchell, Mitchell PT

"What a fabulous, energized presentation and coaching session. The team loved the interaction and took away a lot of learnings, thank you!"

Betty Drennan, Morton Real Estate

Questions people ask

ONE HOUR. ONE SKILL. USE IT THAT AFTERNOON.

There is a conversation you are dreading this week.
Come and get the words for it.

Wednesday 16 September 2026  |  1:00 to 2:00pm AEST  |  60 minutes, live  |  $47

Save my seat, $47

Cannot make 1:00pm? Register anyway, the replay and every resource come to you either way.Â